Email is here to stay

Despite the rise of instant messaging, email will continue to dominate office communication in the near future.

In the age of Outlook and Gmail, it's difficult to remember the days when inboxes and outboxes were actual, physical trays on a person’s desk, with a real-live mail carrier helping to sort out everyone’s mail.

But with workplaces steadily adopting paperless initiatives, email is unlikely to be going away soon.

A new survey conducted by Robert Half Technology indicates that 73% of chief information officers (CIOs) think email will remain the preferred mode of internal communication through 2020. Slightly more than half of office workers (53%) agreed with this sentiment.

Respondents who disagreed cited instant messaging – via apps such as Sametime or Slack – as email’s likely successor.

Interestingly, 4 out of 10 CIOs also indicated a preference for planning and strategising via face-to-face meetings, with only 2 out of 10 preferring email instead.

For office workers, these statistics were largely flipped: 37% still felt that in-person meetings were the best medium for planning and strategy, compared to 27% who preferred email.

The surveys collated responses from more than 2,500 CIOs and more than 1,000 U.S. office workers across the US.

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