Getting to grips with AI

Even as technology streamlines many workplace processes, businesses will need to prepare themselves for the challenges they bring.

Talking to a chatbot, working with an intelligent assistant and augmenting your role with various other artificial intelligence (AI) systems will become standard components of your job as the implementation of automation continues to ramp up, says a new report from recruiting firm Hays.

“Many of us think nothing of speaking into a device and asking it to add an item to a shopping list or play a song we cannot remember the title of,” says Lynne Roeder, Managing Director of Hays Singapore.

“We understand that when companies use Facebook Messenger or Twitter to communicate with us, we’re not always ‘talking’ to a human being, sometimes it’s a chatbot. And now AI is set to make a big impact in the world of work.”

AI is already growing in use across some sectors: 38% of more than 10,000 respondents (from 140 countries) in the 2017 Deloitte Human Capital Trends survey said they are already using AI in their workplace and 62 per cent expect to do so by 2018.

A third of employees surveyed said they think their jobs will be augmented by AI in the future.

The challenge for employees, says Roeder, is that many will need to upskill in digital literacy, while for organisations the cost of implementing such systems is high.

Here are some of the ways that AI will alter our current ways of working:

  1. Automation of repetitive tasks: Repetitive task based work can soon be expected to become automated, freeing up valuable time and allowing workers to concentrate on other areas of their role.
     
  2. Automated self-service: Machine learning chatbots that recognise speech and text-based conversation will be used to respond to queries from workers.
     
  3. Intelligent assistants: Intelligent assistants could help to process large amounts of data to provide businesses with information allowing workers to make better informed decisions.
     
  4. Learning & development: Algorithms could identify an employee’s area of learning and where their skills could be strengthened.
     
  5. Identify passive jobseekers: Machine learning also has the potential to detect passive candidates by means of their online behaviour.

“Chatbots and the use of AI for internal communication is definitely on the rise and, apart from the automation of repetitive tasks, this is where we expect people to see the greatest initial impact of AI systems in their daily jobs,” said Roeder.

“HR and payroll are obvious areas where we can expect this technology to be implemented initially," she added.

Click here for more HR Technology News
Double incentives in HRM Asia's Digital Learning research
HRM Asia - 19 Jun 2018
Participate in the highly-anticipated Thriving in a World of Digital Learning study with one click from this story!
HRM Asia’s digital learning research now underway
HRM Asia - 12 Jun 2018
The Thriving in a World of Digital Learning survey kickstarted on Friday last week, with significant interest across the HR community in Singapore.
Employee monitoring: Considerations for HR
Kelvin Ong - 11 Jun 2018
While workforce analytics has benefitted HR, concerns surrounding data privacy and security are growing.
A step-by-step guide to building a culture of innovation
HRM Asia - 04 Jun 2018
There are no sure-fire ways to achieving a culture of innovation, but here are some tips businesses should consider.
Digital learning survey with academic backing
- 04 Jun 2018
Get ready to participate in a ground-breaking benchmarking study of digital learning in Singapore
Deutsche Bank embarks on "thorough" layoff exercise
Kelvin Ong - 25 May 2018
CEO Christian Sewing says the company will drop from its current headcount of 97,000 to "well below 90,000" by 2019.