Call Center Supervisor
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* Good career progression
* Ample training provided
* Rotation possibility (locally and overseas)
About the company:
Are you looking for an opportunity to work closely with premium MNCs? If you are someone who is passionate about customer service, this role is for you! Our client, an industry global leader is looking for a Supervisor to work with their Call Center Team.
About the role:
We would love to meet you if you have managed a team of Call Center Agents and have provided them with guidance and support. You will review the team and individual's performance and quality metrics to ensure all operational metrics are met. You must have a good knowledge of Microsoft Office, Java Runtime, Terminal Emulation, Call Center System and Case Management.
About your profile:
To be successful in this position, you are a person who is able to handle customers professionally and is able to provide "real time" help to your Agents. You should have Call Center background and at least 3 years of experience managing Agents.
Please send your resume in WORD format by clicking the apply button below or contact Pearlyn Loke on +65 6701 1514 for a confidential discussion. Please note that only short-listed candidates will be contacted.CEI Reg. Number R1871910 (Loke Wai Peng, Pearlyn).