Jobs

Senior Field Service Engineer

VOLT
Region: 
Singapore
My client is a world leader in life science and laboratory equipment and is now seeking an experienced Field Service Engineer.
 
Responsibilities
* Assume primary responsibility to support installation, preventive maintenance, validation, repair services and after sales services for all products
* Ensure all service calls are logged and update service calls into the database
* Liaise and work closely with Application Specialists and service engineering team to track, indicate, execute and ensure appropriate closure of service request
* Work closely with inter departments (QC, customer service, logistics) to ensure daily requests are met and are in accordance with overall QC procedure
* Prepare purchase of service parts and ensure reliability and completeness of service report submissions
* Determine corrective actions required to restore systems in an efficient manner
* Liaise and collaborate with sales team to understand key customer requirements and review all service contracts on a regular basis for sales budgeting
* Prepare, update, and maintain all logs, equipment performance data and service records
* Ensure strong relationships with all customer representatives
 
Requirements:
* Degree in Electrical or Biomedical Engineering with at least 7 - 10 years' experience as a Field Service Engineer focusing on laboratory, instrumentation or diagnosis equipment
* Expert technical knowledge in electronics troubleshooting
* Sound instrument and equipment expertise to interpret technical problems
* Excellent customer handling experience and ability to maintain good inter-departmental communication
* Ability to travel
 
Please send your resume in WORD format by clicking the apply button below or contact Vinay Pullakhandam on +65 6701 1505 for a confidential discussion. Please note that only short-listed candidates will be contacted.CEI Reg. Number R1770034 (Vinay Pullakhandam).