Workforce Analyst 6 months assigment
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About the company
Our client is one whose products and ideas transformed the world. It is a company filled with creative individuals and where everyone is given equal opportunities.
About the role
To be considered for this role, you must be adept in Real Time management (RTA) and have worked in a call centre environment. You would be responsible for adjusting and determining staffing levels needed. You would also need to manage and maintain workforce systems as well as scheduling and analyzing productivity and service levels.
About your profile
You are a person with good time management skills and is excellent in Excel and numbers who comes from a contact centre background. You must be flexible, logical and able to make informed decisions. It will be advantageous if you are meticulous with strong organizational capabilities. You are also a good communicator who is able to influence upper management.
Please send your resume in WORD format by clicking the apply button below or contact Pearlyn Loke on +65 6701 1514 for a confidential discussion. Please note that only short-listed candidates will be contacted.CEI Reg. Number R1871910 (Loke Wai Peng, Pearlyn).