According to a recent Achievers Asia Pacific ‘Engagement and Recognition @ Work’ Report, there is a clear disconnect between how managers perceive their employees’ levels of engagement and recognition to be, and employees’ actual experiences in the workplace.

Leaders were found to consistently overstate how satisfied they think their employees are — whether in terms of onboarding processes, team meetings, or manager check-ins.

The study ran in April 2021 and surveyed full-time managers and employees across different industries in Singapore to better understand their experiences and expectations around these metrics. The survey also examined the impact of the pandemic and remote working arrangements on these issues.

A key finding was that management consistently overestimates how engaged and well-recognised their employees are, often by a factor of two or three; and that events of the last year are only serving to intensify the problem.

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