Best HR Tech – Outsourcing Solution (Gold)

ADP has been honoured with the Gold Award for Best HR Tech – Outsourcing Solution at Readers’ Choice Awards 2024. This recognition underlines ADP’s strategic impact on the human capital management (HCM) sector, where its solutions support over one million clients across 140 countries.

ADP combines deep local payroll and compliance knowledge with global capabilities, making it a valuable partner for organisations navigating complex payroll and HR challenges. Its extensive experience and scale have made it a cornerstone in global payroll and HR management, working with 80% of Fortune 500 companies and moving over US$3.1 trillion in client funds annually. With a presence in 140 countries and a workforce of 60,000 employees, ADP’s technology solutions are integral to organisations undergoing digital transformation, with automation and AI at the heart of its offerings.

“Clients look at ADP for strategic guidance and innovation,” ADP shared in a statement with HRM Magazine Asia following the award win. “Our experience, global footprint, and trusted data give us a unique edge in deploying AI and automation in missi0n-critical HCM applications.”

An example of ADP’s influence is its long-term partnership with an American multinational automobile manufacturer in the Asia-Pacific region. In 2012, the automobile manufacturer embarked on a major HR transformation project, partnering with ADP to centralise payroll operations. This ambitious rollout, led by its Global Business Services division, began in Australia and expanded across Asia-Pacific markets, ultimately benefiting over 10,000 employees.

A phase implementation allowed the team to gradually adapt the ADP payroll system to unique requirements, including handling hourly wages and unionised environments. The process also included a change management strategy to ensure widespread adoption and operational success. This approach led to increased efficiency, precise payroll processing, and enhanced employee satisfaction through punctual payments and mobile access to payroll data.

Founded in 1949, ADP aims to shape the world of work with a simple, innovative idea: help clients focus on their business by freeing them up from non-core tasks such as payroll. ADP innovates by anticipating the future of work and taking action that empowers the firm to shape its trajectory and address critical workforce needs through its solutions.