Best Recruitment Firm – Recruitment Process Outsourcing (Gold)

In today’s competitive job market, what truly sets a recruitment firm apart? Is it adaptability, inclusivity, or delivering value where it matters most? For People Advantage Pte. Ltd. (PAPL), a subsidiary of Certis Group, it is a combination of all three. Their ability to offer tailored recruitment solutions has earned them the Gold Award for Best Recruitment Firm – Recruitment Processing Outsourcing at Readers’ Choice Awards 2024.

As Singapore continues to navigate its dynamic workforce landscape, PAPL has proven itself to be a trusted partner across several sectors, including government, healthcare, hospitality, and aviation. Their innovative Recruitment Process Outsourcing+ (RPO+) model, which integrates recruitment, onboarding, training, and payroll management into a seamless process, is at the heart of their success.

Handling over 20,000 employee transactions monthly and deploying more than 9,000 employees nationwide, PAPL has shown its capacity to manage large-scale recruitment operations. Reflecting on this achievement, Benjamin Tuan, Head of Business Process Outsourcing Services at Certis Group, told HRM Magazine Asia, “Our model is about creating efficiency and value, ensuring our clients feel supported every step of the way.”

The organisation’s ability to swiftly respond to national challenges is another factor that sets them apart. During the height of the Covid-19 pandemic, the organisation showcased agility by recruiting and training over 1,000 essential employees in just one month. This quick response supported critical roles, including Social Distancing Ambassadors, Health Screeners, and Dormitory Inspectors, all of which were essential in the nation’s efforts to contain the virus.

Beyond operational efficiency, PAPL’s commitment to fostering an inclusive workforce is central to their mission. The organisation holds the SG Enabling Mark (Silver), which recognises organisations that champion disability inclusion. Its Breaking Barriers programme, for example, provides employment and upskilling opportunities for persons with disabilities, embedding inclusivity into every level of their operations.

Tuan concluded, “This award is more than just recognition; it’s a celebration of our team’s passion and commitment. We are grateful for our clients’ trust, and this drives us to keep innovating and delivering effective, inclusive solutions. It’s a privilege to contribute to their success stories.”

People Advantage, a subsidiary of Certis Group, is a one-stop manpower solutions provider. Serving a diverse clientele across various industries in Singapore, it deploys more than 9,000 employees island wide and perform more than 20,000 employee related transactions monthly.