Best Recruitment Firm: Client Experience (Gold)

For P-Serv, client relationships have always been central to its business. This dedication was recently recognised when the organisation received the Gold Award for Best Recruitment Firm: Client Experience at the Readers’ Choice Awards 2025.

For Foo See Yang, Managing Director of P-Serv, the award marks a proud and significant milestone. “It is a privilege and a proud moment for us at P-Serv to receive the Gold Award for Best Recruitment Firm: Client Experience,” he said. “This accolade is especially meaningful because it celebrates what we value most, which is the relationships we build and the trust our clients place in us.”

P-Serv’s approach to client experience extends far beyond traditional service delivery. The organisation positions itself as a genuine partner, working closely with clients to understand their unique challenges, anticipate evolving needs, and design customised workforce strategies that enable organisations to prosper. “Client experience is not just about service delivery; it’s about partnership, understanding each client’s unique challenges, anticipating their needs, and creating customised workforce strategies that help them thrive,” Foo explained.

A defining strength of P-Serv lies in its ability to balance human-centric service with operational precision. The organisation has implemented robust systems that ensure consistency, transparency, and compliance, while maintaining the personal attention that clients expect. Every touchpoint—from the first conversation to ongoing support—is approached with a focus on value, clarity, and responsiveness.

Innovation and continuous improvement are central to P-Serv’s approach. The organisation actively gathers client feedback, monitors industry trends, and invests in technology to enhance both efficiency and engagement. By combining insights with advanced tools, P-Serv ensures its workforce solutions are not only effective but also adaptable to evolving business needs. “This award reaffirms that listening and responding to our clients’ expectations is key to building long-lasting relationships,” Foo noted.

Looking ahead, P-Serv is expanding its portfolio of workforce management offerings to meet the demands of the future of work. Initiatives include flexible staffing models, digital workforce engagement platforms, and analytics-driven decision support, all designed to empower organisations to navigate change confidently while keeping people at the centre of every solution.

For Foo, the award also recognises the people behind P-Serv’s success. “I would like to express my deepest gratitude to our clients, partners, and team members. This achievement belongs to all of you. Together, we will continue to shape a future where people and organisations grow stronger,” he concluded.

P-Serv is one of Singapore’s most established HR solutions providers, specialising in business process outsourcing (BPO) for customer service management, receptionist and concierge management, and payroll administration. Founded in 1990 and acquired by Kelly Services Singapore (now PERSOL) in 2007, P-Serv has built a proven track record across industries and forged long-term partnerships with major MNCs, SMEs, and key government agencies.