Best Recruitment Firm – Recruitment Process Outsourcing (Gold)

Behind every successful organisational transformation is a workforce aligned with purpose and possibility. People Advantage Pte Ltd (PAPL) continues to enable that alignment, helping organisations build agile, future-ready teams through its bespoke Business Process Outsourcing (BPO) and signature Recruitment Process Outsourcing (RPO+) models.

The organisation’s dedication to innovation and workforce excellence was recently recognised when it received the Gold Award for Best Recruitment Firm – Recruitment Process Outsourcing at the Readers’ Choice Awards 2025.

As a subsidiary of Certis, PAPL has built its reputation on redefining recruitment through innovation, inclusivity, and measurable impact. Its RPO+ model is more than a recruitment engine; it integrates talent acquisition, contract staffing, and BPO into a seamless framework that empowers organisations to scale with confidence. Built on a professional managed-services model, RPO+ combines operational efficiency with workforce continuity while maintaining compliance and agility.

“Our goal has always been to make recruitment a strategic lever for transformation,” said Benjamin Tuan, Head of Certis Integrated Services. “Through RPO+, we help clients build resilient, future-ready workforces that power sustainable business growth.”

Today, PAPL supports more than 60 clients across government, healthcare, technology, and consumer sectors, managing over 2,000 hires annually while maintaining a flexi workforce of more than 1,000 for large-scale projects and national events. Its projects demonstrate the breadth and depth of its RPO+ capabilities. These include deploying ActiveSG Fitness Instructors, Pool Guardians, and Service Ambassadors involving up to 300 employees islandwide, as well as managing staffing, training, workflow design, and call quality assurance for the National Crime Prevention Council’s ScamShield Helpline. The latter project, which saw the launch of a high-trust call centre ahead of schedule in 2024, illustrates how embedded RPO+ support ensures operational excellence while advancing inclusive hiring and workforce sustainability.

PAPL’s commitment to excellence is underpinned by internationally recognised certifications and industry accreditations. The organisation is ISO 9001, 14001, and 45001 certified and holds the Progressive Wage Mark Plus, Enabling Mark (Silver), and bizSAFE STAR certifications. These recognitions reflect PAPL’s focus on ethical hiring, workplace safety, and social responsibility, ensuring that clients receive both effective and responsible workforce solutions.

Looking ahead, PAPL remains committed to continuous evolution, leveraging data insights, automation, and human expertise to build high-performance, future-ready workforces. By combining innovation with integrity, the organisation demonstrates that recruitment is not merely an operational function but a strategic catalyst for organisational success.

People Advantage Pte Ltd (PAPL), a subsidiary of Certis Group, is a trusted provider of integrated workforce solutions in Singapore. It offers a suite of services under its RPO+ model, including talent acquisition, contract staffing, payroll administration, HR advisory, and BPO. These solutions are delivered through customised workforce models and co-employment frameworks, anchored by its Professional Employer Organisation (PEO) approach.