Best Serviced Apartment – By Property (Gold)

In a year that has seen heightened competition and rising expectations among business and leisure travellers alike, Singapore’s best serviced residences have once again distinguished themselves at the Readers’ Choice Awards 2025.

Pan Pacific Serviced Suites Orchard Singapore took home the Gold Award for Best Serviced Apartment – By Property. Its win—marking the property’s third consecutive year claiming the top accolade—reflects a consistent reputation for excellence, underscored by its seamless blend of luxury, comfort, and intuitive service. Located at the heart of Orchard Road, Singapore’s premier shopping and lifestyle district, the property offers an urban sanctuary that balances sophistication with warmth.

Each suite is designed to anticipate and support the lifestyle needs of long-stay and short-stay guests, equipped with premium amenities that elevate everyday living. Beyond the thoughtfully crafted spaces, the property’s prime positioning next to Somerset MRT station ensures unmatched connectivity—an increasingly important consideration for corporate travellers navigating Singapore’s business hubs.

Yet, as Alan Kenyon, Director of Operations at Pan Pacific Serviced Suites Orchard Singapore, highlighted, the heart of the property’s success lies in its people. He emphasised that the third consecutive Gold Award stands as a “tremendous honour” and testament to the team’s unwavering commitment to service excellence. Kenyon noted that while the property’s design, facilities and location certainly contribute to the guest experience, it is the team’s warmth, professionalism, and consistency that truly define the stay.

This emphasis on people reflects a broader shift in hospitality: while travellers continue to expect high-quality amenities and convenience, a genuine human connection has become a decisive differentiator. The Pan Pacific team’s dedication to anticipating guests needs, personalising interactions, and delivering service with sincerity reinforces the brand’s philosophy of grace and care. Whether supporting business executives on long assignments, welcoming families relocating to Singapore, or hosting leisure travellers seeking a home-away-from-home, the team’s focus on creating meaningful and memorable experiences has been key to its sustained success.

Looking ahead, Pan Pacific Serviced Suites Orchard Singapore remains committed to raising the bar even further. Kenyon highlighted a continued focus on authenticity, service and innovation—ensuring the guest experience evolves in tandem with changing expectations. As the serviced residence sector becomes more competitive and travellers grow more discerning, the property’s mission remains clear: to deliver thoughtful, heartfelt hospitality that stands the test of time. This year’s Gold Award serves not only as a celebration of excellence, but as motivation for the team to continue redefining what it means to stay with Pan Pacific Serviced Suites Orchard Singapore.

Perfectly situated in Singapore’s premier shopping district, Pan Pacific Serviced Suites Orchard Singapore offers unparalleled access to the city’s vibrant atmosphere and renowned retail brands. The property features 126 exquisitely furnished suites, including one- to two-bedroom apartments and luxurious penthouses, designed for an unforgettable and comfortable stay. Each suite is well-appointed with modern amenities, including separate living areas with Comcast television, spacious bedrooms and king-sized beds, and ensuite bathrooms.