Best Serviced Apartment – By Property (Gold)

Equally celebrated this year is Adina Serviced Apartments Singapore Orchard, which jointly clinched the Gold Award for Best Serviced Apartment – By Property. While also located in the Orchard vicinity, Adina brings a distinct personality and experience shaped by its unique blend of Singapore’s homegrown hospitality and the relaxed, easy-going character of Australian service culture. The result is an environment that feels contemporary yet welcoming, efficient yet heartfelt—an approach that has resonated strongly with both short- and long-term residents.

For Adina, this year’s Gold Award is part of a three-year momentum built on a consistent commitment to excellence. Residence Manager Ella Guo highlighted that the recognition is not only an honour but also a validation of the team’s passion for creating stays that feel authentically personal. Central to this promise is the brand philosophy of #YourOtherAddress, which embodies the warmth, familiarity, and comfort of a second home. This ethos shapes every touchpoint: from the greeting at check-in to the thoughtful gestures that accompany each stay.

Guests arriving at Adina often experience this difference immediately. Before they even step through the doors, pre-arrival engagement ensures the apartment is prepared precisely to their preferences. Families may find child-friendly arrangements waiting; business travellers might have a stocked pantry ready for a seamless transition into their stay. Upon check-in, guests are welcomed with a signature popsicle—a simply yet delightfully memorable Adina tradition—and a curated welcome hamper. Within the hamper sits the Adina Welcome Guide, a thoughtful curation of local highlights that helps guests feel instantly connected to the neighbourhood, whether they are new residents or frequent visitors.

Much of what defines the Adina experience stems from the attentiveness and sincerity of its team. Guo emphasised that behind every memorable stay is a team that goes “above and beyond” to create comfort and familiarity. Whether preparing rooms with personalised touches, remembering small details about returning guests, offering neighbourhood tips, or checking in on how someone’s day went, the team brings energy and authenticity to their interactions. This focus on human connection remains the heartbeat of the property.

Adina also emphasises continuous improvement and empowerment. Employees are encouraged to develop their skills, gain a deeper understanding of guest needs, and contribute ideas that improve service. This commitment also involves using guest feedback to enhance experiences and ensure the property keeps up with changing expectations.

Looking ahead, Adina remains focused on elevating its offering holistically, strengthening its service model, refining operational excellence, and continuing to create meaningful, personalised experiences. The Gold Award is therefore both a milestone and a motivation, reaffirming the team’s belief that heartfelt service can turn even a short stay into a lasting memory.

Adina Serviced Apartments Singapore Orchard offers warm residential living in the heart of the city, nestled between Somerset and Dhoby Ghaut. Combining Australian hospitality with Singapore’s vibrant urban charm, Adina provides a warm, home-like experience for modern travellers on both short and extended stays. The property features a range of stylish, pet-friendly studio, two- and three-bedroom apartments, designed for comfort and flexibility. Whether travelling for business or leisure, guests appreciate thoughtful amenities such as a rooftop pool, gym, and barbecue facilities, perfect for relaxation or social gatherings.