India HR report: Three industries on the edge

In part two of our spotlight on India, we examine three industries that have been most affected by emerging technologies.

From South Korea to Australia, HRM Asia delves into the specific issues keeping HR awake at night in key Asia-Pacific markets as part of our Country Reports series

The first part of this India report is available here. 

With automation and artificial intelligence now at the forefront of global commerce, Indian businesses will need to respond quickly and decisively. The following three sectors are already feeling the heat, and need to be executing their response strategies now.

IT services

With low-level IT work like system maintenance and application development on the way out, Indian IT companies will need to begin offering more innovative solutions including cloud services – which currently makes up only 5% of the sector’s overall revenue.

The move towards this will lie in design thinking, machine learning and artificial intelligence. Thankfully, the change is now underway.

Business Process Outsourcing

India’s call centre expertise is well-known, well-oiled, and well-utilised. But that industry is not the vital, global service that it once was. Today, chatbots answer questions and even track the behaviours and lifecycles of customers. There is now a need for more India-based software and data architects who are able to build self-learning and intelligent machines to provide superior customer experiences.

Retail

E-commerce is killing brick and mortar retailers globally, including in India. Local e-commerce players like Flipkart, Snapdeal, and Myntra have changed the shopping experience through functions that can make highly accurate recommendations to customers based on their previous interactions. This, in turn, helps companies to plan their inventories, manage supply chains, and even plan their store strategies.

Traditional store associates, to keep up with machines, will have to learn how to read and rely on customer data in real time as well. 

 

Retooling the workforce with "applied intelligence"
HRM Asia - 23 Jul 2018
Human Resource Executive editor David Shadovitz says new research highlights the ways humans and technology will work together, for an overall improvement in productivity
Transforming employee experiences with digital document workflows
HRM Asia - 10 Jul 2018
Why paperless technology is central to digital transformation.
Artificial intelligence's impact on HR
HRM Asia - 09 Jul 2018
The robot revolution poses both opportunities and challenges for the human resource management function.
Top three challenges for Chief HR Officers
HRM Asia - 02 Jul 2018
More than 100 HR leaders across Southeast Asia revealed their biggest challenges in a recent HRM Magazine Asia poll.
HR futurist Jason Averbook's new vision for work
HRM Asia - 28 May 2018
The opportunities that technology is now opening up for HR will redefine the future of work, says US-based LeapGen founder Jason Averbook.
Uncovering unconventional organisational structures
Kelvin Ong - 23 May 2018
From “flatarchy” to "holocracy", HRM Magazine Asia weighs in on the viability of these unorthodox organisational configurations.