Research: Employees still don’t have the digital tools they need

There are significant perception gaps between IT decision makers and employees, the VMware Digital Employee Experience study has found.  Bridging those gaps will be crucial to delivering business outcomes, shaping how organisations innovate and compete.

The study revealed that in the area of digital empowerment there were key perception gaps between IT decision makers and employees with the need for HR to step up to support IT in delivering positive digital employee experiences.

The study, which surveyed 1,600 respondents from Australia, Japan, India, Singapore, and China, found that while the vast majority of Asia-Pacific IT decision makers (95%) agreed that IT provided employees with the digital tools they need in order to be successful in their job. only 54% of the employees surveyed agreed with the same proposition.

The study also found that 86% of Asia-Pacific employees saw HR as being responsible for the digital employee experience within their organisation. This was higher than in Europe, the Middle East and Africa (where 80% saw HR as responsible) and North America (74%).

Most respondents (95%) also recognised that HR and IT needed to collaborate in order to improve the digital experience.

VMWare concluded that there needs to be more collaboration between HR and IT in order for digital transformation initiatives to have their intended impact on business performance. It says  intelligence-driven workspace management will drive superior digital experiences, including through more open, flexible, and collaborative work styles.