Creating more engaged and productive employees

To allow organisations to deliver better employee and customer experiences through simplified order management and scheduling functionality, digital workflow solutions provider ServiceNow has launched new features under its Now Platform Tokyo solution.

These include a simplified order management process, which makes it easier for businesses to manage product catalogues. Admins can now schedule pricing and product launch dates and offer bundled products to increase average order value and move products faster. 

For firms that have to manage high volumes of work daily, ServiceNow has rolled out an enhanced scheduling process, which allows workers to manage high volumes of daily work across many resources by factoring in multiple objectives simultaneously, including job priority, parts availability, customer preferences, and skills required.

Coupled with Dynamic Scheduling to make in-day adjustments, ServiceNow FSM (Field Service Management) now supports the end-to-end scheduling process, easing dispatcher workloads, helping decrease costs, improving both the customer and technician experience, and reducing a company’s carbon footprint with increased scheduling efficiency.

The Manager Hub feature provides a single destination for managers to establish and review employee journeys and respond to requests, while delivering personalised resources and training to help managers grow as leaders. 

READ: Why a successful organisation needs satisfied employees

Blake McConnell, senior vice president of employee workflows at ServiceNow, said, “By giving employees better digital tools that are as easy to use as their favourite websites, the features in the ServiceNow Tokyo release give employees and customers a better experience, which benefits the whole business.”