HR leaders take wait-and-see approach to generative AI

While more HR leaders are exploring its potential use cases, only a small number have already implemented generative AI in their organisations.
By: | July 14, 2023

While more HR leaders are exploring how generative AI can work across their organisations, few have implemented the technology for their HR functions.

According to a survey Gartner conducted during a recent webinar, only 5% of HR leaders have successfully implemented generative AI, an additional 9% are currently conducting pilot programmes, and 14% say they have no immediate plans to adopt generative AI.

This is even though over 60% of HR leaders are participating in enterprise-wide discussions, with 58% collaborating with IT leaders and 45% engaging legal and compliance departments to explore potential use cases. They also identified HR operations, including administrative tasks, policy management, and document generation, as well as recruitment activities like job descriptions as the current use cases for generative AI in their organisation.

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Helen Poitevin, Distinguished Vice-President Analyst in the Gartner HR practice, suggested, “Progressive organisations will begin to broaden how they use generative AI—for instance, our survey revealed more than one-quarter of HR leaders are planning to use generative AI to develop personalised career development plans.”

In the long-term, 84% of HR leaders believe that generative AI would enhance productivity, while two-thirds anticipated eliminating redundant tasks. Most HR leaders also expect a decrease in headcount within the HR function once generative AI is implemented due to the increased efficiency.