Recruiting is a lot like dating – it’s rude to ghost someone

Not calling back or letting a candidate know where they stand is a surefire way to mess things up.
By: | August 30, 2019

More than half (53%) of candidates say that the top way communications break down is when a recruiter “ghosts” them by not calling them back or letting them know where they stand in the hiring process. These are the findings from a global survey by Korn Ferry.

“The best philosophy is to treat candidates like customers of the company for which they are applying,’’ says Pip Eastman, Managing Director, Solutions APAC for Korn Ferry’s RPO and Professional Search business. “We want every part of the recruiting process to run smoothly, and a big part of that is being responsive and treating each candidate with respect.”

Despite ongoing technology enhancements in the talent acquisition industry, both recruiters and candidates agree that an informed, responsive recruiter is critical to creating a positive candidate experience and to finding the best person for the job.

The survey also warns that while the growing use of artificial intelligence (AI) can speed up the recruiting process, not to forget about the human touch. “Technology has allowed us to make tremendous strides in talent acquisition, such as the use of AI to source the best candidates for a role. However, it’s the positive interaction with a recruiter or hiring manager that can make or break a candidate experience,” adds Eastman.