CHROs, here are five opportunities to lead the future of work

New data indicates that more than 90% of CEOs say HR should have a hand in developing an organisation’s future of work strategy, with one in five indicating that the CHRO is fully in charge of it in their organisation.

However, in most cases, the people team is not leading the organisation’s future of work initiatives. According to IBM researchers, this gap presents a significant opportunity for HR to shape the next phase of workplace dynamics, particularly with the rise of generative AI.

A September 2024 IBM Institute for Business Value and Oracle report—which surveyed 1,000 C-suite executives across 20 countries and industries—mines areas of opportunity where HR can positively impact the organisation’s overall future of work strategy. Although HR has a strong grasp of culture, skills and change management, many organisations have yet to fully harness its capabilities to shape future of work strategies.

How can HR drive the future of work?

In the report, researchers identified a group of forward-thinking organisations that are already succeeding with their strategic approach. These organisations have a clear plan for the future of work, have forecasted the impact on employees and many have communicated this vision to their workforce. These “visionary” organisations report immediate ROI from their future of work strategies: 27% are seeing benefits today, and 43% anticipate additional returns by 2026. Their commitment to innovation has resulted in 35% higher profitability compared to their competitors.

So, what makes these organisations “visionary”, and how can CHROs find inspiration in their profiles? IBM and Oracle found that what sets these organisations apart is their comprehensive planning approach, with 80% having developed clear plans for the future of work that include detailed employee impact forecasts. Moreover, these organisations prioritise transparency, with 76% effectively communicating their vision to their workforce.

A separate report from McKinsey states that “organisations that can reallocate talent in step with their strategic plans are more than twice as likely to outperform their peers.” This further reflects the importance of HR expertise in organisational direction.

Is HR the answer to these future of work challenges?

Despite these areas of opportunity, the future of work is not without hills to climb. The most timely might be the effective integration of AI and automation, especially as further investment in this tech increases. According to IBM and Oracle, the generative AI market is expected to grow 46% per year, reaching a market volume of US$356 billion by 2030.

IBM and Orachle’s chief executive survey reveals that 87% expect AI to augment rather than replace jobs, confirming commitment to human-AI collaboration. However, organisational readiness remains a concern, with only 45% of organisations having completed forecasts of AI’s impact on their employees.

Communication transparency also presents a challenge, as only half of IBM’s surveyed organisations with established AI visions have shared implementation details with their employees. Additionally, the lack of AI expertise continues to be a significant barrier, with 62% of IBM and Oracle’s respondents citing this as a major obstacle to executing their AI strategies.

Future of work: HR’s strategic opportunity

By leveraging their understanding of organisational dynamics, HR leaders can address these challenges, and drive the workplace into the future while ensuring human-centred approaches to AI integration, according to report authors.

“HR leaders have a crucial role in shaping their organisation’s future of work strategy,” according to Jill Goldstein, co-author of the new study and Global Managing Partner for HR and Talent Transformation at IBM Consulting.

She highlights the CHRO’s strong expertise in organisational culture, skill development, HR technology and change management, uniquely qualifying the HR team to lead the future of work transformation.

Goldstein argues that as executives increasingly invest in processes focused on career growth, pay transparency and continuous talent development, HR leaders should take the driver’s seat in developing and implementing use case strategies, drawing on their unique understanding of the workforce.

IBM and Oracle researchers predict that success will depend on HR’s ability to champion change, develop talent and create environments where both people and technology thrive. Here are areas where CHROs and their teams can have an impact.

Talent development and management

Organisations are increasingly recognising the importance of strategic talent management, according to IBM and Oracle, with three-fourths actively working to improve their ability to forecast employee potential. This requires sophisticated AI-powered succession planning systems and leveraging advanced data analytics for deeper talent insights. The tech giants identified that those visionary HR departments are taking steps to democratise skills data across their organizations, ensuring valuable insights are accessible to all stakeholders.

These tools—often available through talent management systems—can simplify managing skills across an organisation. IBM and Oracle researchers suggest that these tools can democratise access to skills data and insights, offering valuable guidance to HR leaders, people managers and employees.

Employee experience enhancement

In 2023, the IBM Institute for Business Value conducted interviews with nearly 6,000 CEOs and other C-suite executives worldwide. This is a different project than mentioned above, executed to explore where chief execs anticipate generative AI will have the greatest impact, how they intend to invest in it and the challenges they expect to face along the way.

This research shows that organisations prioritising employee experience can achieve up to 31% higher revenue growth. “Developing human-machine partnerships that will engage employees—not enrage them—is an organisational change challenge on steroids,” according to the report authors.

READ MORE: Emotional intelligence: The 5 areas HR must focus on

Technology integration

Close collaboration between HR and IT departments is required to ensure seamless AI implementation across business functions. This includes leveraging AI for core HR processes while maintaining the ethical standards of the organisation. “In a sense, AI can be the ‘connective tissue’ between diverse data, analysing, assessing and recommending,” the IBM and Oracle report states.

Change management

HR leaders must clearly articulate the organisation’s vision for the future and guide the cultural transformation necessary for successful AI adoption. Addressing employee concerns about AI integration while balancing technological advancement with human-centred practices is crucial. The IBM and Oracle report suggests thinking big, starting small and moving fast with purpose and intention.

Skill development

Creating environments that support continuous learning and leveraging AI to provide personalised development opportunities are key. This increases building future-focused expertise across the organisation while ensuring traditional skills remain valued. The study highlighted the importance of recognising employees with natural potential, as well as those who could become a “teachable fit”, by providing them with access to diverse experiences and opportunities.

About the Author: Jill Barth is HR Tech Editor of HR Executive, where this article was published.