HR and IT synergy: The key to making HR tech work in 2024

HR and IT teams need to be in lockstep to build a digital-first organisation that allows HR to thrive in this ever-changing world.
By: | April 3, 2024

In 2024, the landscape of work continues to undergo a dramatic transformation, driven by rapid advancements in technology and the widespread adoption of tools infused with AI. As organisations navigate this new reality, the partnership between HR and IT has become more crucial than ever in shaping the future of how work gets done. It is not just about implementing cutting-edge technologies; it is about creating a seamless, data-driven experience that empowers your workforce and drives true, intentional outcomes.

Opportunities to reflect on the HR and IT partnership

How do you know if your HR and IT teams are truly partnering effectively? Here are five key (but not the only) questions your organisation should ask to check the health of this critical partnership:

  1. Do HR and IT have a unified digital strategy that ensures prioritisation, cost efficiencies, and a shared roadmap for the future?
  2. Have HR and IT established a robust governance framework that clearly defines roles, responsibilities, and decision-making processes for HR technology deployments, improvements and data management?
  3. Are HR and IT actively collaborating to identify and address fragmented systems that hinder data integration, leading to inefficiencies and a disjointed employee experience?
  4. Are HR and IT jointly exploring the potential of AI-powered tools to revolutionise HR processes, such as recruitment, onboarding and employee development, while ensuring responsible and ethical implementation?
  5. Do HR and IT have a shared vision for creating a seamless, personalised employee experience that leverages data insights and digital technologies to support employees throughout their lifecycle?

These questions get to the heart of what makes a strong HR and IT partnership. It is not just about having a digital strategy; it is about ensuring that your data, your fuel, is working for you, not against you. When HR and IT are aligned on strategies around deployment, change, data governance and roadmaps, they can break down silos, create a single source of truth and unlock powerful insights that drive better decision-making and an employee experience that truly feels like it was designed for 2024.

Prioritise collaboration, continuous learning

What actions can you take to ensure that HR and IT are truly aligned? Here are three critical steps:

  1. Establish regular cross-functional meetings between HR and IT leaders to discuss strategic priorities, share insights and identify opportunities for collaboration.
  2. Develop a shared roadmap that outlines key milestones, responsibilities and success metrics for HR technology implementations and data initiatives.
  3. Invest in upskilling and reskilling programmes that empower HR professionals to become more tech-savvy and IT professionals to better understand the human side of digital transformation.

By taking these actions, you can foster a culture of collaboration and continuous learning that breaks down silos and drives ongoing innovation.

In 2024, continuous improvement is more important than ever. With the rapid pace of technological change, organisations must be agile and adaptable, constantly refining their digital strategies to stay ahead of the curve. This requires a mindset of continuous learning and experimentation, where HR and IT work together to pilot new technologies, gather feedback and iterate based on data-driven insights.

But let us not forget about the human side of this equation. Your employees do not care about the behind-the-scenes tech stuff; they just want a seamless, intuitive experience that supports them at every stage of their journey. That is why HR and IT need to be laser-focused on creating digital tools and processes that are easy to use, personalised and truly add value to the workforce daily.

Despite the clear benefits of a strong HR and IT partnership, many organisations still struggle to prioritise this collaboration. Often, HR and IT are seen as separate entities with different goals and priorities, leading to a lack of communication and misalignment. Moreover, in the face of competing demands and limited resources, the strategic importance of HR and IT synergy can easily be overlooked. Leaders may focus on short-term gains and overlook the long-term value of investing in a unified digital strategy and a seamless employee experience. This shortsightedness results in large, unmanaged costs, painful attempts at integration, loss of trust because of bad data and tension between the teams that ultimately creates more silos.

READ MORE: Have you digitally twinned your employees yet? Or yourself?

So, as you assess the health of your HR and IT partnership in 2024, do not just focus on the shiny objects. Dig deep into your roadmaps, data strategy, governance model and the real-world impact on your employees. If you can get those fundamentals right, you will be well on your way to building a digital-first organisation that allows HR to not just survive but thrive in this ever-changing world.

Learn how HR and IT teams around the globe are forging stronger partnerships at HRE’s upcoming HR Technology Europe, May 2-3 in Amsterdam. Click here to register.

About the author: Jason Averbook is Senior Partner and the Global Leader of HR Transformation at Mercer. This article was first published on Human Resource Executive.